At the end of the tenancy, we will usually meet with you at the property to perform a check-out where the condition and contents of the property will be compared with the inventory agreed with you at check-in.
The property will need to be empty of all your possessions and cleaned throughout before this appointment. If you need to stay at the property after this time then you may be charged.
You will be provided with a copy of our Tenancy Guidance Notes for Tenants to ensure that all is in order to protect your deposit. All keys will need to be given to us at the check out appointment or, if you do not wish to be present, returned to our office prior to the agreed check-out time.
Missing or damaged items that are not considered as ‘fair wear-and-tear’ will be your responsibility to pay for repair, replacement, making good, cleaning or any other required process.
Our check-out fee is due seven days before the last date of the tenancy. If you fail to make this payment it will be seen as a breach of the tenancy agreement and the cost plus any administration costs incurred will be deducted from your deposit.