Tenants: During the tenancy

Maintenance

We pride ourselves on the standards we set our landlords and tenants alike.  We expect that your home is maintained at the level agreed and checks are made, in agreement with you to ensure that this happens.

If the property you have rented is fully managed by us, we will visit the property after six weeks and then once every three months.  We will write to you before your visit is due with a date and time to carry out a written report.

It is your responsibility to inform us of any maintenance issues that may arise in the property as soon as possible.

In our experience, rental properties are particularly susceptible to problems related to condensation. If you spot any areas of damp and mould in your property you must report it to us promptly so that the cause may be identified, and action taken to resolve the problem.

Please contact us during our normal office hours with any routine maintenance queries you have.  In most cases we will have the landlord’s permission to deal with these matters and therefore will deal with the problem as quickly as possible. In cases where we have to contact the landlord prior to any problems there may be a slight delay. 

For serious emergencies that require immediate assistance from Neil Douglas you may contact us on our 'Out of Hours' number: 01296 821 665